Terms & Conditions

 

CAUTIONS - R18
Vape Oils are R18 and calssified. Keep away from children at all times. Be responsible when using Vape kits and equipment. Take care when filling your vape kit. Always wash hands with soap and water after refilling your vape. If spilt, wipe up with a disposable cloth and wash surfaces with soap and water (wear gloves if possible). Keep oils in a secure place , away from children. Do not vape indoors , near children or pregnant women.

DO NOT DRINK
There is no antidote. If ingested phone 111 and the National Poisons Centre 0800 714 766 stating the amount and strength of the oil. Do not induce vomiting

SUPPLY OF PRODUCT
Raven & Rose endeavours to keep the website as up to date and accurate as possible. Sometimes product may no longer be available or out of stock. If such a situation does occur we will notify you as soon as possible and will happily organise a refund or credit.

WEBSITE INFORMATION
Raven & Rose Vape makes every effort to ensure information on our website is up to date and correct at the time it was loaded. Please notify us at sales@ravenandrosevape.co.nz if you are aware of any inconsistencies.

PRICING
All prices shown on this website are in New Zealand Dollars (NZD) and are inclusive of GST. Prices shown on the website may vary to the prices shown elsewhere with other retailers. Prices are subject to change without notice. Once you have confirmed your order, the price will be set. In the unlikely occurrence of an error in pricing we will notify you by email before processing the payment.

PAYMENT
Raven & Rose Vape uses the PayPal Gateway for its online credit card transactions. This provides a secure and efficient credit card processing service for our customers, including those who are purchasing from another country for delivery in New Zealand. PayPal have bank grade security and all transaction details are stored in their PCI-DSS compliant Data Centre. Raven & Rose Vape does not have access to your full card number. All transactions are processed in real-time. We accept VISA, Mastercard, unfortunately we cannot accept payments by AMEX or Diners Cards

EXPORT/OVERSEAS ORDERS
Please email us at sales@ravenandrosevape for quotation and freight charge.

OWNERSHIP
Ownership of the goods shall remain vested in Raven & Rose Vape until the customer has made payment in full. Until ownership passes to the customer Raven & Rose Vape may repossess any or all of the goods supplied.

CANCELLING ORDERS
Unfortunately, orders cannot be cancelled once payment has been made. If you make an error when processing your order please contact us at sales@ravenandrosevape.co.nz

DELIVERY
Once Raven & Rose Vape receives your order we will do our best to package and deliver your order as quickly as possible. We endeavour to dispatch all orders (with the exception of bulky items) within one working day. Most other orders within New Zealand will be dispatched within 2-4 working days. If we can only partially fill your order we will contact you directly to discuss delivery options. Bulky (large) items might require us to calculate the freight separately. We will provide you with a freight quote as soon as practicable and will not charge your credit card until we have confirmation of this freight quote.

SHIPPING
Shipping is within New Zealand only. For all international orders please contact sales@ravenandrosevape.co.nz and we can provide you with a freight quote. For any international orders the customer shall be solely responsible for all associated taxes.

SALE ITEMS
Please note that all items bought on sale are unable to be returned or exchanged.

LIABILITY
The liability of Raven & Rose Vape whether in contract or tort, for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the goods supplied is limited to replacement or repair of such goods or damages not exceeding the invoice value of such goods. Raven & Rose Vape shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever.